Q: What Currency and Payments do you take?
A: All payments are in US Dollars. We accept credit cards from VISA, MasterCard, American Express, and Discover. We also accept PayPal, Apple Pay, and Google Pay.
Q: I cancelled my order, but I did not get my payment returned right away.
A: Our payment methods hold on to the payment when you first order a product. When we receive your cancellation request, it takes roughly a week for the held payment to be sent back to you.
Q: Do you ship internationally?
A: Yes! We use DHL Express for delivery for international customers. Keep in mind that customs and taxes are the responsibility of the customer.
Q: What is the cost of shipping?
A: You are qualified for free shipping if you make an order worth more than $250 for international and $100 for domestic. Otherwise, the shipping costs are calculated at the checkout.
Q: How long does shipping usually take?
A: Domestic shipping takes roughly 1-3 business days, and international shipping takes roughly 2-3 business days.
For the Shipping Policy, check here for more information.
Q: What item returns are eligible for refunds?
A: You can return ordered items that are in unopened, original condition within 30 days of receiving the product.
Q: Are there any return fees?
A: Domestic returns are eligible for shipping for 30 days after ordering the product. International returns are not eligible for free shipping: the return shipping and customs (for orders over $800) will be deducted from the refund amount.
Q: What is the process of Returning items?
A: Send a return request to us at email@example.com along with your order number and what you will be returning, and we will send a label that which you can print out and place on the package to return. For U.S., please send the return to your local post office. For international, we will send you a label and the necessary paperwork. You can schedule a pickup by ______________________________.
Keep in mind, if you decide to return through your own shipping method, we are not responsible for the costs and risks involved with that shipping process.
For a more detailed Return/Refund Policy, check here.
Q: I can’t find a product that I saw on the website before.
A: Some of the products that are out of stock do not display on the website.
Q: Do you restock on your products?
A: We restock some products, but we have no guarantee that a specific product might be restocked.
Q: Some of the clothing gets scratched or damaged when I wear them.
A: Although we use high- quality fabrics in all our designed clothing, some are delicate and can be affected by wear and tear. We do not accept returns on damaged items. If the item was damaged before arrival, please file a claim to the designated carrier.
Wholesale and business inquiries - If you have retail store looking at our products or have a business proposal with us, visit our wholesale site graciany.com.
For any other questions, please contact us at firstname.lastname@example.org . Our open hours are 10 am – 6 pm Monday – Friday and 10 am – 3 pm Saturday Eastern Time (New York), and we will respond to you as soon as we receive the email.