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FAQ

Payments

Q: What Currency and Payments do you take?

A: All payments are in US Dollars. We accept credit cards from VISA, MasterCard, American Express, and Discover. We also accept PayPal, Apple Pay, and Google Pay.

Q: I cancelled my order, but I did not get my payment returned right away.

A:  When we receive your cancellation request, it takes a week for the held payment to be sent back to you. Our payment methods hold on to the payment when you place the order.

Shipping

Q: Do you ship internationally?

A: Yes! We ship globally to all countries!

Q: Want is your policy on customs, duties, and taxes?

A: For international shipping, if required, duties and taxes are included in our shipping costs. We will handle the paperwork related to customs so that it gets to your door without any surprises.

Q: What is the cost of shipping?

A: You are qualified for free shipping if you make an order worth more than $100 for domestic(U.S. 48 States). Otherwise, the shipping costs are calculated at the checkout.

Q: How long does shipping take?

A: Domestic shipping usually takes 1-3 business days, and international shipping usually takes  2-3 business days.

For the Shipping Policy, check here for more information.

Pickup/In Store

Q: Do you have a physical store?

A: Yes! We have our store in 225 West 39th St. New York, NY 10018.

Q: What is your pickup policy?

A:You can pickup at our store within 14 days (including non-business days) of making the order. If you don't pickup within the 14 days, we will cancel and refund your order with 10% deduction for inventory holding fee.

Return/Refund

Q: What item returns are eligible for refunds?

A: You can return ordered items that are in unopened, unworn condition within 30 days of purchasing the product. If it was damaged on arrival, please contact us with the images of it being damaged as soon as possible at cs@graciafashion.com.

Q:  Are there any return fees?

A: Domestic returns are eligible for shipping for 30 days after ordering the product. International returns are not eligible for free shipping: the return shipping and customs (for orders over $800) will be deducted from the  refund amount.

Q:  How can I make a return?

A: You can make a return Send a return request to us at cs@graciafashion.com along with your order number and what you will be returning, and we will send a label that which you can print out and place on the package to return. For U.S., you can send the return to your local post office. For international, we will send you a label and the necessary paperwork.

Keep in mind, if you decide to return through your own shipping method, we are not responsible for the costs and risks involved with that shipping process.

For a more detailed Return/Refund Policy, check here.

Products

 

Q: Do you restock on your styles?

A: We restock some styles, usually when they are popular enough. Please let us know if you want a style that is currently out of stock.

Q: Some of the clothing gets scratched or damaged when I wear them.

A: Although we use high quality fabrics in all our designed clothing, some are delicate and can be affected by wear and tear. If the item was damaged before arrival, please contact us with the necessary information regarding the damages as soon as possible.

Business Inquiries

Wholesale and business inquiries - If you have retail store looking at our products or have a business proposal with us, visit our wholesale site graciany.com.

Contact Us

For any other questions, please contact us at cs@graciafashion.com . Our open hours are 10 am – 6 pm Monday – Friday and 10 am – 3 pm Saturday Eastern Time (New York), and we will respond to you as soon as we receive the email.

FREE SHIPPING ORDERS OVER $100 (U.S. 50 STATES)